Before you book
- Do I need to make advanced reservations?
Yes, Ridereasy is not a Taxi service, and therefore, you must make a reservation prior to your trip. No! There is no need to prepay a reservation unless you would like to. By making payment, you have accepted to adhere to our cancellation and wait policy.
However, due to the distance between the destinations, there may be unforeseen circumstances such as weather and/or traffic that may alter drive times. As a result,Ridereasy does not guarantee arrival times, and there will be no refund provided if actual arrival time surpasses the estimated arrival time. Please keep this in mind when reserving a time for pick-up and allow sufficient time for any possible interference. We are not responsible for missed flights/events due to any occurrences out of our control such as vehicle issues, road blocks, and etc. If this should occur, you will be refunded your trip amount.
You have the right to cancel your reservation.
You can also call our Guest Service at 650-665-4180 or email firstname.lastname@example.org. Please reference your confirmation
If cancellation is made before 24 hours to scheduled pickup time. there is a $20.00 administrative charge to the credit on file
If cancellation is made within 24 hours to scheduled pickup time, no refund or credit will be issued.
Wait Time Policy:
You will not be charged for the first 15 minutes at the Departure pick-up. After 15 minutes you will be billed $15 for every half-hours the driver waits.
NO SHOWS Pllicy:
If we are unable to reach the customer by the pickup time (or updated pickup time if there is a flight delay), their reservation will be considered a “no-show,” and our driver will leave the pickup location. No refund will be provided for no-shows.
- How do I make a booking on your website?
Reservations can be made online by clicking on the Reservation link ,If you can submit the order online, it means we can provide you the service and we will have the staff to contact you
or you can call our helpful reservation agents 24 hours a day.
- How do I pay for my transfer?
we accept most major credit cards or cash.You may pay the driver at the time the service is provided.
If you pay by credit card, please pay online。
The information gathered by ridereasy.com falls into two categories:
Information voluntarily supplied by visitors to our web site when they request information regarding our services.
Tracking information gathered as visitors navigate through our site.
Third party providers featured on or linked to by our web site, such as vendors of products and services offered through our site, (if any) may be gathering the same kinds of information.
We ask for your name and e-mail address on various forms, so that we may respond to your questions and inquiries. We may also use the opportunity to remind you about our service and promotions. These correspondences will be infrequent in nature, and we will give you the opportunity to opt-out of further messages.
To help make our site more responsive to the needs of our visitors, we may invoke a standard feature of browser software, called a “cookie,” to assign each visitor a unique, random number, a sort of user ID, if you will, that resides on your computer. The cookie doesn’t actually identify the visitor, just the computer that a visitor uses to access our site. A cookie can’t read unrelated data off your hard drive.
Our web servers automatically collect limited information about your computer’s connection to the Internet, including your IP address, when you visit our sites. (Your IP address is a number that lets computers attached to the Internet know where to send you data — such as the web pages you view.) Your IP address does not identify you personally to us. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, and to measure traffic within our site.
While we will not sell, rent or giveaway any information our customers supply to us, we may occasionally release information about our visitors when release is appropriate to comply with law, or to protect the rights, property or safety of visitors to our site, the public, or ridereasy.com.
If you have any questions regarding privacy issues please CALL THE FOLLOWING NUMBER 650-669-4180
- 15 minute pick-up window
When you book your ride to the airport, we calculate your pick-up time. We does follow a fifteen (15) minute window period of your scheduled pick-up time for our vehicles to arrive. . This pick-up window allows for extra traffic and weather conditions. For example, if your pick-up time is 9:00 a.m., your pick-up window will be any time between 9:00 a.m. and 9:15 a.m.
Please keep this in mind when reserving a time for pick-up.
- Do you have any Late Night service charges?
An additional $20.00-80.00 will be charged after the hours of 10.00 P.M. and before 5:00 A.M., for all reservations.
Before you travel
- What luggage entitlement will I have?
Our luggage requirements are 2 standard-size suitcases and two carry-ons (not to exceed 45 inches total dimensions) per person. An extra charge will apply for oversized or overweight luggage, bikes, skis, snowboards, surfboards and golf clubs.Please provide an accurate baggage count when booking your ride. .
- Where will I meet the driver when I arrive?
Where do I meet my driver at the airport? Airport pickup locations are dependent on which vehicle is sent for your reservation. Because we are unable to predict which type of vehicle will be assigned for your trip in advance the best way is to wait for your driver’s call. S/He will contact you after your landing time and instruct you on where to meet for pickup. Therefore, please make sure to leave an active mobile phone number when completing reservation. After landing, turn your phone on immediately (and check voice messages if applicable) for communication with driver. It is your responsibility to confirm the correct number during booking and ensure communication with either your driver or the office if necessary. If we are unable to reach you by your pickup time, it will be considered a “no-show” and our driver will leave. No refund will be provided for no-shows.
What if I don’t have a U.S. mobile number? Passengers will need a U.S. mobile number for contact with drivers, especially for airport pickups. If you do not have accessibility to a cell phone after landing or feel your phone may not be in working condition, you can arrange for lobby pickup at an additional charge of $30.00. This service includes the driver picking you up at the gate after you claim your baggage and exit the gates. S/He will be holding a sign with your name for recognition. Please note lobby pick up is necessary if passengers do not possess a U.S. mobile number.