Where do I meet my driver at the airport? Airport pickup locations are dependent on which vehicle is sent for your reservation. Because we are unable to predict which type of vehicle will be assigned for your trip in advance the best way is to wait for your driver’s call. S/He will contact you after your landing time and instruct you on where to meet for pickup. Therefore, please make sure to leave an active mobile phone number when completing reservation. After landing, turn your phone on immediately (and check voice messages if applicable) for communication with driver. It is your responsibility to confirm the correct number during booking and ensure communication with either your driver or the office if necessary. If we are unable to reach you by your pickup time, it will be considered a “no-show” and our driver will leave. No refund will be provided for no-shows.
What if I don’t have a U.S. mobile number? Passengers will need a U.S. mobile number for contact with drivers, especially for airport pickups. If you do not have accessibility to a cell phone after landing or feel your phone may not be in working condition, you can arrange for lobby pickup at an additional charge of $30.00. This service includes the driver picking you up at the gate after you claim your baggage and exit the gates. S/He will be holding a sign with your name for recognition. Please note lobby pick up is necessary if passengers do not possess a U.S. mobile number.